Building trust in the sharing economy : current approaches and future considerations
Year of publication
2021
Authors
Räisänen, Jaana; Ojala, Arto; Tuovinen, Tero
Abstract
The sharing economy could be an answer to the challenge of sustainability; it can facilitate the sharing and reuse of resources, create new ways of earning money, and enhance social connections. For example, by reducing the use of natural resources without having to acquire or own everything, the sharing economy can positively affect sustainability. At the core of this type of economy lies trust among users and between users and the platform—the system cannot reach its full potential without trust. In fact, businesses or organizations in the sharing economy can even fail due to trust issues, although more information is needed to make better use of the existing platforms. The aim of this systematic literature review is to study how trust is built in the sharing economy. For this purpose, we introduce 28 solutions to support trust in sharing economy platforms, develop a preliminary model for evaluating trust in this context, and present a few considerations for future research. Platform developers and managers can use our preliminary model to identify trust issues in their platforms.
Show moreOrganizations and authors
Publication type
Publication format
Article
Parent publication type
Journal
Article type
Review article
Audience
ScientificPeer-reviewed
Peer-ReviewedMINEDU's publication type classification code
A2 Review article, Literature review, Systematic reviewPublication channel information
Journal
Publisher
Volume
279
Article number
123724
ISSN
Publication forum
Publication forum level
2
Open access
Open access in the publisher’s service
No
Self-archived
Yes
Other information
Fields of science
Computer and information sciences; Business and management
Keywords
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Publication country
Netherlands
Internationality of the publisher
International
Language
English
International co-publication
No
Co-publication with a company
No
DOI
10.1016/j.jclepro.2020.123724
The publication is included in the Ministry of Education and Culture’s Publication data collection
Yes