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Recover from a service failure: The differential effects of brand betrayal and brand disappointment on an exclusive brand offering

Year of publication

2021

Authors

Tan, Teck Ming; Balaji, M. S.; Oikarinen, Eeva-Liisa; Alatalo, Sari; Salo, Jari

Organizations and authors

University of Helsinki

Salo Jari

University of Oulu

Oikarinen Eeva-Liisa Orcid -palvelun logo

Tan Teck Orcid -palvelun logo

Oulu University of Applied Sciences

Alatalo Sari

Publication type

Publication format

Article

Parent publication type

Journal

Article type

Original article

Audience

Scientific

Peer-reviewed

Peer-Reviewed

MINEDU's publication type classification code

A1 Journal article (refereed), original research

Publication channel information

Journal

Journal of business research

Parent publication name

Journal of Business Research

Volume

123

Pages

126-139

ISSN

0148-2963

​Publication forum

59794

​Publication forum level

2

Open access

Open access in the publisher’s service

No

Self-archived

Yes

License of the self-archived publication

CC BY NC ND

Other information

Fields of science

Economics; Business and management

Keywords

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Publication country

United States

Internationality of the publisher

International

Language

English

International co-publication

Yes

Co-publication with a company

No

DOI

10.1016/j.jbusres.2020.09.056

The publication is included in the Ministry of Education and Culture’s Publication data collection

Yes