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How emotions are considered crucial on an omnichannel banking environment in gaining customer loyalty

Year of publication

2019

Authors

Haapio, Hannele

Organizations and authors

Publication type

Publication format

Article

Parent publication type

Compendium

Article type

Other article

Audience

Scientific

Peer-reviewed

Peer-Reviewed

MINEDU's publication type classification code

A3 Book section, Chapters in research books

Publication channel information

Parent publication editors

Shaikh, Aijaz A.; Karjaluoto, Heikki

Publisher

Routledge

Pages

50-70

​Publication forum

5876

​Publication forum level

3

Open access

Open access in the publisher’s service

No

Self-archived

Yes

Other information

Fields of science

Business and management

Keywords

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Publication country

United Kingdom

Internationality of the publisher

International

Language

English

International co-publication

No

Co-publication with a company

No

DOI

10.4324/9781351174466-3

The publication is included in the Ministry of Education and Culture’s Publication data collection

Yes