Recovering Service Failure through Resource Integration

Year of publication

2014

Authors

Xu, Yingzi; Tronvoll, Bård; Edvardsson, Bo

Organizations and authors

Hanken School of Economics

Tronvoll Bård

Publication type

Publication format

Article

Parent publication type

Journal

Article type

Original article

Audience

Scientific

Peer-reviewed

Peer-Reviewed

MINEDU's publication type classification code

A1 Journal article (refereed), original research

Publication channel information

Journal/Series

The Service Industries Journal

Volume

Issue

Pages

1253-1271

ISSN

0264-2069

Publication forum

67036

Publication forum level

Open access

Open access in the publisher’s service

No information

Self-archived

Unknown

Other information

Fields of science

Business and management

Publication country

United Kingdom

Internationality of the publisher

International

Language

English

International co-publication

Yes

Co-publication with a company