Using Service Stories to Trace the Customer's Logic.
Year of publication
2011
Authors
Nyman, Henrich; Mickelsson, Karl-Jacob; Strandvik, Tore
Organizations and authors
Publication type
Publication format
Article
Parent publication type
Conference
Article type
Other article
Audience
ScientificPeer-reviewed
Peer-ReviewedMINEDU's publication type classification code
A4 Article in conference proceedingsPublication channel information
Parent publication name
QUIS 12. Advances in Service Quality, Innovation and Excellence.
Volume
NNNN
Issue
NNNN
Pages
766-774
Publication forum
Publication forum level
0
Open access
Open access in the publisher’s service
No information
Self-archived
Unknown
Other information
Fields of science
Business and management
Publication country
United States
Language
English
International co-publication
No
Co-publication with a company
Unknown
The publication is included in the Ministry of Education and Culture’s Publication data collection
Yes