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Improving Incident Management Processes in Two IT Service Provider Companies

Year of publication

2011

Authors

Jäntti Marko

Organizations and authors

University of Eastern Finland

Jäntti Marko

Publication type

Publication format

Article

Parent publication type

Conference

Article type

Other article

Audience

Scientific

Peer-reviewed

Peer-Reviewed

MINEDU's publication type classification code

A4 Article in conference proceedings

Publication channel information

Parent publication name

Proceedings of the 22nd International Workshop on Database and Expert Systems Applications (First International Workshop on IT Service Management and Its Support) 29 August - 2 September 2011 Toulouse, France

Publisher

IEEE Computer Society, Conference Publishing Services (CPS)

Volume

NNNN

Issue

NNNN

Pages

26-30

ISBN

978-0-7695-4486-1

Open access

Open access in the publisher’s service

No information

Self-archived

Unknown

Other information

Fields of science

Computer and information sciences

Publication country

United States

Language

English

International co-publication

No

Co-publication with a company

Unknown

The publication is included in the Ministry of Education and Culture’s Publication data collection

Yes