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Customer experience in omni-channel banking services

Year of publication

2018

Authors

Komulainen, Hanna; Makkonen, Hannu

Organizations and authors

University of Oulu

Komulainen Hanna

University of Vaasa

Makkonen Hannu

Publication type

Publication format

Article

Parent publication type

Journal

Article type

Original article

Audience

Scientific

Peer-reviewed

Peer-Reviewed

MINEDU's publication type classification code

A1 Journal article (refereed), original research

Publication channel information

Journal/Series

Journal of financial services marketing

Volume

23

Issue

3-4

Pages

190-199

ISSN

Publication forum

Publication forum level

1

Open access

Open access in the publisher’s service

No

Self-archived

Yes

Other information

Fields of science

Business and management

Identified topic

[object Object]

Publication country

United Kingdom

Internationality of the publisher

International

Language

English

International co-publication

No

Co-publication with a company

No

DOI

10.1057/s41264-018-0057-6

The publication is included in the Ministry of Education and Culture’s Publication data collection

Yes