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Designing a business service experience : customer's perspective on value co-creation

Year of publication

2016

Authors

Jana Kukk; Anu Leppiman; Aili Anneli Pohjola

Organizations and authors

University of Lapland

Leppiman Anu

Pohjola Aili Anneli

Publication type

Publication format

Article

Parent publication type

Compilation

Article type

Other article

Audience

Scientific

Peer-reviewed

Peer-Reviewed

MINEDU's publication type classification code

A3 Book section, Chapters in research books

Publication channel information

Parent publication editors

Jana Kukk

Publisher

TUT Press

Pages

51-64

​Publication forum

8737

​Publication forum level

0

Open access

Open access in the publisher’s service

No

Self-archived

No

Other information

Fields of science

Business and management; Social policy

Internationality of the publisher

International

Language

English

International co-publication

No

Co-publication with a company

No

The publication is included in the Ministry of Education and Culture’s Publication data collection

Yes