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An Ecosystem for Customer Experience Management

Year of publication

2014

Authors

Cuadra-Sanchez, Antonio; Cutanda-Rodriguez, Mar; Aurelius, Andreas; Brunnström, Kjell; López de Vergara, Jorge E.; Varela, Martín; Laulajainen, Jukka Pekka; Morais, Anderson; Cavalli, Ana; Mellouk, Abdelhamid; Augustin, Brice; Perez-Mateos, Ismael

Organizations and authors

VTT Technical Research Centre of Finland Ltd

Laulajainen Jukka Pekka

Varela Martín

Publication type

Publication format

Article

Parent publication type

Compilation

Article type

Other article

Audience

Scientific

Peer-reviewed

Peer-Reviewed

MINEDU's publication type classification code

A3 Book section, Chapters in research books

Publication channel information

Parent publication editors

Mellouk, Abdelhamid; Cuadra-Sanchez, Antonio

Pages

11-30

​Publication forum

6174

​Publication forum level

2

Open access

Open access in the publisher’s service

No

Self-archived

No

Other information

Fields of science

Business and management

Keywords

[object Object],[object Object],[object Object],[object Object]

Language

English

International co-publication

Yes

Co-publication with a company

Yes

DOI

10.1002/9781118984352.ch2

The publication is included in the Ministry of Education and Culture’s Publication data collection

Yes