undefined

Digitally connected services: Improvements through customer-initiated feedback

Year of publication

2020

Authors

Birch-Jensen, Andrea; Gremyr, Ida; Halldorsson, Arni

Organizations and authors

Hanken School of Economics

Halldorsson Arni

Birch-Jensen Andrea

Gremyr Ida

Publication type

Publication format

Article

Parent publication type

Journal

Article type

Original article

Audience

Scientific

Peer-reviewed

Peer-Reviewed

MINEDU's publication type classification code

A1 Journal article (refereed), original research

Publication channel information

Volume

38

Issue

5

Pages

814-825

​Publication forum

55830

​Publication forum level

1

Open access

Open access in the publisher’s service

No information

Self-archived

Yes

Other information

Fields of science

Business and management

Publication country

United Kingdom

Internationality of the publisher

International

Language

English

International co-publication

Yes

Co-publication with a company

No

DOI

10.1016/j.emj.2020.03.008

The publication is included in the Ministry of Education and Culture’s Publication data collection

Yes