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Optimizing service offerings using asymmetric impact-sentiment-performance analysis

Year of publication

2020

Authors

Hu, Feng;Hu, Feng;Li, Hongxiu;Liu, Yong;Teichert, Thorsten

Organizations and authors

Aalto University

Liu Yong

Tampere University

Li Hongxiu

Publication type

Publication format

Article

Parent publication type

Journal

Article type

Original article

Audience

Scientific

Peer-reviewed

Peer-Reviewed

MINEDU's publication type classification code

A1 Journal article (refereed), original research

Publication channel information

Journal

International journal of hospitality management

Publisher

Volume

89

Article number

102557

ISSN

Publication forum

Publication forum level

1

Open access

Open access in the publisher’s service

No

Self-archived

No

Other information

Fields of science

Computer and information sciences; Business and management

Keywords

Asymmetric impact-sentiment-performance analysis; Attribute priority; Hotel chains; Improvement strategies; Sentiment analysis; User-generated content

Internationality of the publisher

International

Language

English

International co-publication

Yes

Co-publication with a company

No

DOI

10.1016/j.ijhm.2020.102557

The publication is included in the Ministry of Education and Culture’s Publication data collection

Yes