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Factors Influencing Tourists’ Intention to Use COVID-19 Contact Tracing App

Year of publication

2021

Authors

Ukpabi, Dandison; Olaleye, Sunday; Karjaluoto, Heikki

Abstract

The purpose of this study was to develop and test a model that explores the antecedents of tourists’ acceptance of COVID-19 contact tracing app (CTA). Data was obtained from a crowdsourcing platform (Pollfish), in which 400 respondents answered the questionnaire. We used SmartPLS to analyse the data. Results reveal that trust and structural assurance have the strongest relationship. Furthermore, the relationship between trust and destination safety was positive. Finally, self-efficacy moderated the relationship between trust and intention, implying that trust was stronger for tourists who have higher levels of self-efficacy. Recommendations are offered.
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Organizations and authors

University of Oulu

Olaleye Sunday Adewale

University of Jyväskylä

Ukpabi Dandison Orcid -palvelun logo

Karjaluoto Heikki Orcid -palvelun logo

Publication type

Publication format

Article

Parent publication type

Conference

Article type

Other article

Audience

Scientific

Peer-reviewed

Peer-Reviewed

MINEDU's publication type classification code

A4 Article in conference proceedings

Publication channel information

Parent publication name

Information and Communication Technologies in Tourism 2021 : Proceedings of the ENTER 2021 eTourism Conference

Parent publication editors

Wörndl, Wolfgang; Koo, Chulmo; Stienmetz, Jason L.

Conference

Information and communication technologies in tourism

Publisher

Springer

Pages

504-516

ISBN

978-3-030-65784-0

​Publication forum

5952

​Publication forum level

2

Open access

Open access in the publisher’s service

Yes

Open access of publication channel

Fully open publication channel

Self-archived

Yes

Other information

Fields of science

Computer and information sciences; Business and management

Keywords

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Publication country

Switzerland

Internationality of the publisher

International

Language

English

International co-publication

No

Co-publication with a company

No

DOI

10.1007/978-3-030-65785-7_48

The publication is included in the Ministry of Education and Culture’s Publication data collection

Yes