Restoring the Performance of a Health Care Organization Following the First Wave of COVID-19 by Using Patient Complaint Data

Year of publication

2021

Authors

Sanna Ryynänen; Pekka Vasari

Organizations and authors

University of Lapland

Ryynänen Sanna

Vasari Pekka

University of Helsinki

Ryynänen S.

Helsinki University Hospital Catchment Area

Ryynänen S.

Publication type

Publication format

Article

Parent publication type

Journal

Article type

Original article

Audience

Scientific

Peer-reviewed

Peer-Reviewed

MINEDU's publication type classification code

A1 Journal article (refereed), original research

Publication channel information

Journal/Series

Journal of patient experience

Parent publication name

Journal of Patient Experience

Volume

Article number

2374373521996267

ISSN

2374-3735

Publication forum

86223

Publication forum level

Open access

Open access in the publisher’s service

Yes

Open access of publication channel

Fully open publication channel

Self-archived

Yes

License of the self-archived publication

CC BY NC

Other information

Fields of science

Health care science

Keywords

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Publication country

United States

Internationality of the publisher

International

Language

English

International co-publication

Co-publication with a company

DOI

10.1177/2374373521996267

The publication is included in the Ministry of Education and Culture’s Publication data collection

Yes