Care organisations role as intermediaries between the authorities and the marginalised in crisis management
Year of publication
2023
Authors
Nero, Kristi; Keränen, Jaana; Orru, Kati; Nævestad, Tor-Olav; Olson, Alexandra; Schobert, Maira; Windsheimer, Peter; Jukarainen, Pirjo; Kajganovic, Jelena
Abstract
Social service providers work to alleviate social disadvantages, which may particularly loom during crises. These organisations have a close understanding of the needs of their clients. However, this knowledge is rarely taken into account in tailoring crisis measures, which may lead to increased vulnerability and create additional suffering. In this paper, we take a novel look at the role of care organisations as intermediaries between their clients and the authorities in representing the needs and capabilities of vulnerable people and explore the factors hindering or facilitating this representation. We focused on care organisations in Europe and collected data from 32 interviews, followed by 5 workshops and an international colloquium with 6 language-based discussion groups with participants from organisations offering care services to socially marginalised individuals. The results demonstrate the role these organisations had in advocating their clients' needs to the authorities to adapt the crisis measures accordingly (“bottom-up approach”), and communicating official information about the risks and government rules to their clients (“top-down approach”). We found effective mediation to stem from long-term, trusting client relationship to be able to reflect on clients’ needs, while the lack of collaboration protocol and tradition can be seen as the main barrier to inclusive crisis management. Networking with social care services to bring their expertise into crisis management systems is essential to promote the resilience of the diverse society.
Show moreOrganizations and authors
Police University College
Jukarainen Pirjo
VTT Technical Research Centre of Finland Ltd
Keränen Jaana
Publication type
Publication format
Article
Parent publication type
Journal
Article type
Original article
Audience
ScientificPeer-reviewed
Peer-ReviewedMINEDU's publication type classification code
A1 Journal article (refereed), original researchPublication channel information
Publisher
Volume
86
Article number
103516
ISSN
Publication forum
Publication forum level
2
Open access
Open access in the publisher’s service
Yes
Open access of publication channel
Partially open publication channel
Self-archived
No
Article processing fee (EUR)
1940
Other information
Fields of science
Public health care science, environmental and occupational health; Nursing; Other social sciences
Keywords
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Internationality of the publisher
International
International co-publication
Yes
Co-publication with a company
Yes
DOI
10.1016/j.ijdrr.2022.103516
The publication is included in the Ministry of Education and Culture’s Publication data collection
Yes