Human or nonhuman agent? : Experiences of empathy in a digital customer tourism journey
Year of publication
2022
Authors
Hanni-Vaara, Päivi
Organizations and authors
Lapland University of Applied Sciences
Hanni-Vaara Päivi 
University of Lapland
Hanni-Vaara Päivi
Publication type
Publication format
Article
Parent publication type
Compilation
Article type
Other article
Audience
ScientificPeer-reviewed
Peer-ReviewedMINEDU's publication type classification code
A3 Book section, Chapters in research booksPublication channel information
Parent publication name
Publisher
Pages
231-245
ISBN
Publication forum
Publication forum level
3
Open access
Open access in the publisher’s service
No
Self-archived
No
Other information
Fields of science
Business and management; Media and communications; Other social sciences; Visual arts and design
Keywords
[object Object],[object Object],[object Object]
Publication country
United Kingdom
Internationality of the publisher
International
Language
English
International co-publication
No
Co-publication with a company
No
DOI
10.4324/9781003227557
The publication is included in the Ministry of Education and Culture’s Publication data collection
Yes