Extending customer relationship management: from empowering firms to empowering customers
Year of publication
2013
Authors
Saarijärvi, Hannu; Karjaluoto, Heikki; Kuusela, Hannu
Organizations and authors
University of Jyväskylä
Karjaluoto Heikki 
Tampere University
Tuntematon
Publication type
Publication format
Article
Parent publication type
Journal
Article type
Original article
Audience
ScientificPeer-reviewed
Peer-ReviewedMINEDU's publication type classification code
A1 Journal article (refereed), original researchPublication channel information
Publisher
Volume
15
Issue
2
Pages
140-158
ISSN
Publication forum
Publication forum level
1
Open access
Open access in the publisher’s service
No
Self-archived
Yes
Other information
Fields of science
Business and management
Keywords
[object Object],[object Object]
Publication country
United Kingdom
Internationality of the publisher
International
Language
English
International co-publication
No
Co-publication with a company
No
DOI
10.1108/13287261311328877
The publication is included in the Ministry of Education and Culture’s Publication data collection
Yes